3. TIPTAP RETURN & CANCELLATION POLICY
TipTap Labs, LLC, doing business as TipTap (“TipTap,” “we,” “us,” or “our”) supplies laboratory consumables, automation consumables, accessories, and related Products primarily for commercial, institutional, research, clinical, diagnostic, industrial, and professional laboratory use.
This policy is subject to the applicable TipTap Sales Terms and Conditions. If this policy conflicts with the applicable Sales Terms and Conditions, the Sales Terms and Conditions govern.
Returns
All sales are final unless TipTap expressly authorizes a return in writing.
Returns are reviewed on a case-by-case basis and accepted solely at TipTap’s discretion.
Unopened stocked Products do not have an automatic return right.
No Product may be returned without TipTap’s prior written authorization and issuance of a Return Material Authorization (“RMA”).
Issuance of an RMA does not itself guarantee a refund, replacement, exchange, or credit.
After reviewing the circumstances and, where applicable, inspecting the Product, TipTap will determine the appropriate resolution, which may include:
- replacement;
- refund;
- partial refund;
- account credit;
- partial credit; or
- another commercially reasonable resolution.
Products returned without authorization may be refused or returned to Customer at Customer’s expense.
Customer inventory planning, forecasting, usage changes, excess inventory, over-ordering, project cancellation, changes in testing volume, workflow changes, funding changes, or Products that are simply no longer needed do not by themselves create a right to return, refund, exchange, credit, or cancellation.
Opened and Other Generally Nonreturnable Products
Opened, used, partially used, altered, damaged, contaminated, expired, sterile, temperature-sensitive, or otherwise non-resalable Products are generally nonreturnable unless TipTap expressly agrees otherwise in writing or the return arises from a covered defect or TipTap shipping error.
Products reasonably determined by TipTap not to be resalable as new are also generally nonreturnable.
Special-Order, Customer-Specific, and Specially Sourced Products
Products that are:
- custom-manufactured;
- custom-packaged;
- private-label;
- modified;
- configured;
- imported;
- reserved; or
- specially sourced for a particular Customer
are final sale, noncancelable, and nonreturnable once accepted unless TipTap expressly agrees otherwise in writing.
A Product is not treated as special-order merely because it is not normally stocked. The applicable quotation, order documentation, or circumstances under which it is sourced or reserved must support that classification.
Restocking and Return Costs
If TipTap elects to accept a return that is not caused by TipTap error or a covered Product defect, TipTap may impose a reasonable restocking or handling charge.
Any refund or credit may be reduced to account for:
- freight;
- inspection;
- testing;
- repackaging;
- handling;
- depreciation;
- reduced shelf life;
- diminished resale value;
- administrative expenses;
- supplier charges; and
- other reasonable costs associated with the return.
No fixed restocking percentage applies unless stated in the applicable quotation, order documentation, or written return authorization.
Approved credits may be issued as Customer account credit rather than cash refund at TipTap’s discretion.
Except where TipTap determines that a Product was defective, damaged before applicable risk transferred, or shipped in error, Customer is responsible for return freight, packaging, insurance, handling, and associated costs.
Order Cancellations
An accepted order may not be canceled without TipTap’s prior written approval.
Special-order and Customer-specific Products are noncancelable once accepted unless TipTap expressly agrees otherwise in writing.
For other accepted orders, TipTap may condition cancellation upon reimbursement of:
- supplier commitments;
- raw materials;
- sourcing costs;
- manufacturing expenses;
- packaging expenses;
- administrative costs;
- freight;
- import charges;
- customs charges;
- restocking expenses; and
- other reasonable costs incurred in reliance upon the order.
Incorrect, Defective, or Visibly Damaged Shipments
Customers must inspect Products promptly after delivery.
Claims involving incorrect Products, visible shipping damage, shortages, incorrect packaging, or other visible nonconformities must be submitted to TipTap in writing within five (5) business days after delivery and, where applicable, must also be reported to the carrier in accordance with applicable carrier claim requirements.
Customers should retain relevant cartons, packaging materials, labels, photographs, tracking information, and affected Product while the claim is reviewed.
Except for valid warranty claims involving latent defects, Products are deemed accepted if Customer fails to provide timely written notice.
Customer’s delay in unpacking, testing, validating, qualifying, deploying, or using Product does not postpone Customer’s inspection obligation, acceptance, or payment obligations.
Warranty claims involving latent defects remain subject to the applicable Product warranty and TipTap Sales Terms and Conditions and are not eliminated merely because the defect was not visible within the five-business-day inspection period.
Return Instructions
Do not send Products to an address without an issued RMA and specific return instructions from TipTap.
To request an RMA, cancellation, return review, or report an order issue, contact:
TipTap Labs, LLC, doing business as TipTap
returns@tiptap.co